SALES POLICY

 

Sales Policy – OpenXtop

Effective Date: January 9, 2025

At OpenXtop, we are committed to providing you with high-quality products and an exceptional shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website. By making a purchase on OpenXtop.com, you agree to the terms described below. Please read this policy carefully to ensure a seamless transaction and understand your rights and obligations as a customer.

1. Pricing and Product Availability

The prices listed on OpenXtop.com are in US dollars (USD) and are subject to change without notice. We make every effort to ensure that product prices are accurate at the time of posting, but errors may occur. In the event of a pricing error, we reserve the right to cancel or modify the order based on the correct price. Customers will be notified promptly if such an error occurs.

Product availability is subject to change based on stock levels. We reserve the right to limit the quantity of products available for purchase and to discontinue products at any time without notice. In the event a product is out of stock after an order has been placed, we will contact you to offer alternatives or issue a refund.

2. Order Processing

Once your order is placed, we will send an order confirmation email with details of your purchase. This email serves as a receipt and confirmation that we have received your order. However, the receipt of an order confirmation does not constitute acceptance of the order. Orders are subject to verification and approval.

We may, at our discretion, cancel or refuse an order for reasons such as:

  • Incorrect or incomplete payment information
  • Inaccurate billing details
  • Suspicious or fraudulent activity
  • Product unavailability

If your order is canceled, a full refund will be issued to your original payment method.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, and other major credit cards.
  • PayPal: We offer PayPal as a secure payment option for customers.
  • Apple Pay & Google Pay: You can use mobile wallets such as Apple Pay and Google Pay for a fast and secure checkout process.
  • Gift Cards: OpenXtop accepts gift cards and store credits as payment.

All payments are processed securely via our trusted payment processors. Please note that payments are processed in US dollars (USD), and foreign currency conversion rates may apply for international customers.

4. Shipping and Delivery

We offer a variety of shipping options to meet your needs. Shipping charges are calculated based on the delivery address, shipping method, and size of your order. You will be informed of the shipping costs before completing the checkout process.

Orders are typically processed within 1-2 business days after payment is confirmed. Delivery times vary based on the shipping method selected and the destination address. You will receive a tracking number once your order has shipped, allowing you to track its progress.

Please ensure that your shipping address is correct and complete to avoid delays or misdeliveries. OpenXtop is not responsible for items lost or delayed due to incorrect or incomplete address information.

5. Sales Tax

Sales tax will be applied to orders based on the shipping address. The tax rate is determined by the state or country to which the product is being shipped. The applicable sales tax will be displayed during checkout before you confirm your purchase.

6. Returns and Refunds

OpenXtop offers a customer-friendly return and refund policy. If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. For more information on our return and refund process, please refer to our Refund and Return Policy.

Refunds will be issued to the original payment method, and returns must be made in their original condition with all packaging intact. Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged goods).

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not been processed or shipped. Once an order has been shipped, you will need to return the product to receive a refund as per our return policy.

8. Discounts and Promotions

From time to time, OpenXtop may offer discounts, promotional codes, or sales events. These promotions are subject to specific terms and conditions, which will be communicated to you at the time of the promotion. Discounts cannot be applied to past purchases, and are valid only for a limited period unless otherwise stated.

If you have a promotional code, please apply it at checkout. Some restrictions may apply, and promotions may not be combined with other offers unless stated.

9. International Orders

For international orders, you may be responsible for any additional customs fees, import duties, or taxes that apply to your delivery. These charges are not covered by OpenXtop and will be collected by the shipping carrier at the time of delivery. Please check with your local customs office for more information before placing an international order.

10. Changes to Sales Policy

OpenXtop reserves the right to update or modify this Sales Policy at any time without prior notice. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

11. Customer Support

If you have any questions regarding our Sales Policy, need assistance with your order, or would like to inquire about a refund or return, please do not hesitate to contact us. Our customer service team is here to assist you.

Thank you for shopping with OpenXtop. We are committed to providing you with a seamless shopping experience, high-quality products, and excellent customer service.