Refund and Returns Policy

Effective Date: May 7, 2025

At OpenXtop, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not fully satisfied with your order, our Refund and Returns Policy provides a clear and simple process to return items and receive a refund. Please read the following policy carefully to understand your rights and obligations when requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be made within 30 days from the date of purchase.

  • Condition: Items must be in new, unused condition and in their original packaging. We cannot accept returns for items that show signs of wear, damage, or have been used.

  • Proof of Purchase: A valid receipt or order confirmation must be provided to complete the return process.

  • Exclusions: Certain items, such as personalized or custom products, sale items, and gift cards, are non-returnable and non-refundable.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email at contact@openx.com or call us at 077 2429 2162 to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number and instructions on how to send the item back.

  3. Return Shipping: You will be responsible for the return shipping cost unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to return your item as we cannot guarantee receipt of returned items.

  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria.

  5. Refund Processing: Once your return is approved, we will issue a refund to the original payment method used at checkout. Refunds typically take 5-10 business days to process, depending on your payment provider.

3. Refund Policy

We offer refunds on eligible returns according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method. Please allow time for processing, as it may take several business days for your bank or credit card issuer to complete the transaction.

  • Partial Refunds: If the item shows signs of use, damage, or is not in its original condition, we reserve the right to issue a partial refund or deny the refund request altogether.

  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, damaged during transit).

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@openx.com or 077 2429 2162. We will work with you to resolve the issue as quickly as possible. In these cases, we offer:

  • Free return shipping for damaged or defective items.

  • Replacement or full refund if the item is found to be defective.

  • If the item is defective and you wish for a replacement, we will ship a new item to you at no extra cost.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want in exchange.

6. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom items.

  • Sale or clearance items.

  • Gift cards.

  • Used, worn, or damaged items.

  • Items marked as final sale.

7. Why Choose OpenXtop for Your Returns?

  1. Easy Process: We make the return process as simple and straightforward as possible, with clear instructions and fast processing.

  2. Customer Satisfaction: We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase.

  3. Secure Shopping: Enjoy secure transactions and peace of mind with our transparent refund and return policy, backed by our 100% authenticity guarantee.

  4. Fast Processing: Once your return is approved, we will process your refund quickly, typically within 5-10 business days.

8. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

Street: 10 Traill Street, Rosskeen, United Kingdom
Phone number: 077 2429 2162
Email: contact@openx.com
Website: https://openxtop.com